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Refund Policy

Who we are

Manc Chance Ltd (“we”, “us”, “our”) is a private limited company registered in England andWales.
Company name: Manc Chance Ltd
Company number: 16817898
Registered address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: mancchanceltd@gmail.com
ICO Registration Number: ZC028497
We are the data controller responsible for your personal information under the UK GeneralData Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

When you interact with our website, enter a draw, or join our mailing list, we may collect:
Full name
Email address
Mobile number
Any answers you provide to competition questions
Technical data (IP address, device type, browser, cookies)
Once analytics are enabled, we may also collect anonymised usage data through tools suchas Google Analytics or Meta Pixel.

3. How we use your information

● Register you for competitions or prize draws
● Communicate results or updates
● Send optional marketing messages (only with your consent)
● Improve our website and marketing effectiveness
● Comply with legal obligations

4. Lawful bases for processing

We rely on the following lawful bases under UK GDPR:

● Consent – for marketing emails or texts
● Legitimate interests – to operate our website, verify entries, and ensure faircompetitions
● Legal obligation – to retain records required by law or regulators

5. Sharing your information

We do not sell or rent your data.
We may share limited data with:
● Email or SMS service providers (for communications)
● Web hosting and analytics providers (for site functionality)
● Regulators or authorities if legally required
All partners must handle data securely and in line with UK GDPR.

Use of Raffall Platform

Some of our prize draws may be hosted on the Raffall platform (raffall.com). When you entera competition via Raffall, your entry details are collected and processed directly by RaffallLtd, who act as an independent data controller.
This means Raffall is responsible for its own data protection practices, which may differ fromours.
We do not have access to full payment card details or any sensitive financial informationcollected by Raffall.
You can read Raffall’s privacy policy here: https://raffall.com/privacy-policy

6. Data retention

We keep your details only as long as necessary for competition administration andcompliance purposes, normally no longer than 24 months, unless law requires otherwise.

7. Your rights

You have the right to
● Access your personal data
● Correct inaccurate data
● Withdraw consent at any time
● Request deletion or restriction of processing
● Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please email mancchanceltd@gmail.com.

8. Cookies & tracking

We use essential cookies for site functionality. When analytics cookies are added, a cookiebanner will let you choose to accept or manage them.
See our separate Cookie Policy for more details.

9. Security

We use SSL encryption and secure servers. Only authorised personnel may accesscollected data.

10. Updates

We may update this policy occasionally. The latest version will always appear on this page.

© 2025 Manc Chance Ltd | Registered in England & Wales No. 16817898 | ICO Reg No.ZC028497 | 71–75 Shelton Street, Covent Garden, London WC2H 9JQ |mancchanceltd@gmail.com
Manc Chance Ltd | Registered in England & Wales No. 16817898 | ICO Reg. No. ZC028497
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
mancchanceltd@gmail.com
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© 2025 Manc Chance Ltd. All rights reserved.